Customer Journey

Progressive stages to move towards a multi-year partnership.

Stage
1. Initial Engagement
2. Site Visit (Optional)
3. Pilot
4. Commercial Contract

Relevant Stakeholders

  • Warehouse Operations
  • Procurement
  • Data Team (optional)
  • Data Team
  • Procurement
  • Operations
  • Legal
  • Project Sponsor
  • Operations
  • Procurement
  • Finance & Legal
  • Project Sponsor
  • Procurement
  • Finance & Legal

Scope & Objectives

  • Problem Discussion
  • Platform Overview
  • Solution Discussion
  • Understand Environment
  • Diagnose & Determine appropriate solution
  • Tailored Product Demo
  • Implement solution on small organisational subset
  • Prove EarthTrack value
  • One or multiple mines
  • Staged roll out
  • Drive business value

Investment

  • None
  • Reimburse Travel & Expenses only
  • Fixed Price Pilot based on a cost+ approach (separately scoped and quoted)
  • Site Setup
  • Professional Services
  • Platform Maintenance
  • Managed Hardware
  • Managed Tags

Legal Documents

  • None
  • Mutual Non-Disclosure Agreement (NDA)
  • Environmental & Process Diagnostic
  • Pilot Proposal
  • Pilot Agreement (SoW)
  • Master Service Agreement
  • Service Level Agreement
  • Usage Based Contract

Sample KPIs we can evaluate during Pilot

Key Metrics

1. Inventory Data Accuracy

  • Number of transformed spare parts (SKUs, qty.)
  • Net stock level discrepancies identified
  • % of spare parts enriched with metadata
  • Number of new optimal stock level recommendations
  • % of inventory accuracy maintained

2. Financial Savings

  • Net $ value of discrepancies identified
  • Overstock inventory held in $value
  • Potentially understocked inventory in $ value
  • Opportunities identified to optimise bulk orders

3. Time Savings

  • Time spent to locate parts (before vs. after)
  • Time required for stock count (before vs. after)

4. User Satisfaction

  • EarthTrack will survey and interview end-users to gauge customer satisfaction and collect feedback for future enhancements.

Value Buckets

1. Inventory Data Accuracy

  • Create an accurate inventory baseline through transformation
  • Enrich data through meta-data, photos, etc. for better maintenance of accuracy 
  • Keep accuracy throughout the pilot, assessed by manual stock level adjustment requests

2. Financial Savings

  • Right-size the inventory of your ERP post-transformation
  • EarthTrack will identify opportunities for optimal procurement using past data and accurate inventory

3. Time Savings

  • EarthTrack usage time for inventory operations, compared to a baseline
  • Time spent on stock reconciliation post-pilot, benchmarked against baseline

4. User Satisfaction

  • EarthTrack usage time for inventory operations, compared to a baseline
  • Time spent on stock reconciliation post-pilot, benchmarked against baseline

Want to learn more? Get in touch

Email us at commercial@earthtrack.io

EarthTrack